Effective Date: October 1, 2023
At JOVALITH, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our comprehensive returns policy outlined below.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these criteria will not be considered for return.
To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Please provide your order number and a brief description of the issue.
Once we receive your returned item, it will be inspected and we will notify you by email regarding the status of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on the part of JOVALITH.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected].
If you have any questions regarding our return policy, please do not hesitate to contact us at:
JOVALITH Customer Service
123 Business Road, Suite 456
Business City, BC 12345
Phone: (123) 456-7890
Thank you for choosing JOVALITH. We value your business and strive to provide excellent customer service.